In order for everyone’s experience to be totally satisfactory we have the following service conditions:
- When checking in do not forget to bring the identification documents of all persons who will be staying (including minors) in compliance with the provisions of Article 52 of Decree 1697 of 1936 by Resolution 3840 of 2009.
- In case you have to leave the hotel before the end of your stay (early check out), or do not show up at the hotel (known as no show) is considered as a cancellation and no refunds apply.
- Check In or check in is from 3 p.m. onwards. After this time your room will be delivered. In case you request to check in before this time (Early Check In) you must request it previously to the front desk indicating the check in time in order to validate that it is possible. This early check in has an additional cost.
- The Check Out or room check out is at 12m. In case you request to deliver your room later than the scheduled time (Late Check Out) you must request it previously to reception indicating the probable time of departure in order to validate that it is possible. This has an additional value.
- Our priority is your experience, we want to take care of the sleep and tranquility of all, for this reason after 10:00 pm we ask to make a very moderate noise, inside and outside each room.
- As our hotel is a space intended for relaxation and rest, we request that the common areas (outdoor fireplaces and lounges) that are available under previous reservation, after 10:00 pm are enjoyed making a moderate noise, which does not disturb other guests.
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For use in wet areas:
- All children under 12 years of age MUST be accompanied by a responsible adult. Children are not allowed to enter alone.
- It is forbidden to enter in a state of drunkenness or under the effect of psychoactive substances.
- It is not allowed any kind of violent games and races in the perimeter of the pond or pool. Diving is not allowed.
- Pets are prohibited, with the exception of guide dogs used by visually impaired persons.
- Bathers with visible wounds, lacerations or skin infections are not allowed to use the areas for the protection of other users.
- It is forbidden for bathers to wear chains, collars, shirts, or similar elements that allow mechanical entrapment.
- It is mandatory to wear a lycra bathing suit of a style that avoids the possibility of entrapment.
- For health reasons, it is not allowed to enter in street clothes or underwear.
- It is mandatory to use the shower and footbath every time you enter the pool or pond.
- It is mandatory to wear a bathing cap.
- It is not allowed the entry of glass containers or containers, or material that constitutes a risk to the health and life of the bather.
- If you wish to eat or drink, you must do so outside the wetlands. For this purpose, there are areas such as kiosks.
- Refrain from using the pool in case of heavy rain or thunderstorms.
- Do not enter the bathing area.
SCHEDULES
In order to guarantee an excellent service, we have different schedules in each of the areas of the hotel. Please keep them in mind at all times.
HOTEL WET ZONES: 7am to 9pm
WET AREAS SPA: 9am to 6pm
RECEPTION AND COFFETERIA: 7am to 10pm
PARKING LOT INPUT: 7am to 10pm
RESTAURANT: BREAKFAST: 7:30 AM TO 9:30 AM, LUNCH: 12:30 M TO 3:30 PM, DINNER: 6:30 PM TO 9:00 PM